Norwegian Speaking Customer Advisor - Athens

About the role

Foundever, a global customer experience company, is looking for a Norwegian-speaking customer advisor to join its Norwegian Customer Support team in Athens, Greece. You will act as a customer service specialist, supporting customers through several communication channels.

Key responsibilities

• Support customers to the highest standard via phone, email, chat and social media
• Give accurate, valid and complete information using the right procedures
• Own each customer query and ensure a timely resolution and response
• Answer questions courteously, friendly and professionally, building meaningful relationships
• Meet and exceed customer service quality goals, compliance regulations and productivity targets
• Create a valued customer experience and follow management directions while giving feedback

Required profile

• Native or fluent Norwegian (C2/C1)
• Intermediate English (at least B2), spoken and written
• EU citizenship or a valid work permit for Greece, and must live in Greece

Required skills

• Excellent phone conversation skills, attentive listening and strong writing
• Analytical and problem-solving skills with attention to detail
• A desire to learn and advance, with curiosity and a problem-solving mindset

What we offer

• Competitive wages and stability
• Fully paid training and permanent contract
• Private healthcare
• Continuous learning, career growth and a multicultural environment
• EverBetter wellness program with a fitness room on site