KYC Agent - Customer Onboarding

About the role

efood, part of the Delivery Hero Group, is expanding its KYC team within DH Payments and is looking for a KYC agent in Iraklio. The agent carries out KYC/KYB due diligence on merchants, verifying legal entities, business information, ownership structures and associated individuals, and ensures partners meet regulatory and internal compliance requirements.

Key responsibilities

• Monitor the end-to-end KYC/KYB process across assigned markets, including onboarding, ongoing reviews and remediation, coordinating with internal and external teams where needed
• Conduct quality checks and provide insights and analyses to the team lead
• Follow communication procedures, guidelines and policies
• Collect and analyse information in line with the regulations of the competent auditing authorities
• Handle sensitive information appropriately and confidentially
• Drawing statistics and reports, identify cases needing further review and escalate them to the right teams

Required profile

• 1-3 years of experience in customer onboarding, ideally KYC-related
• Bachelor's degree, ideally in Finance, Law or a related field
• Fluency in Greek and English is a must; German is a plus
• Understanding of KYC/KYB and Customer Due Diligence (CDD) principles is an advantage
• Prior experience in data analysis or handling large data sets is a plus

Required skills

• Strong verbal and written communication
• Analytical and problem-solving skills, with attention to detail and deadlines
• Team player, adaptable and able to prioritise multiple contacts

What we offer

• Remuneration package, ticket restaurant card and in-house cafeteria
• Private medical and life insurance from day one
• Online training platform and in-house gym with remote fitness sessions