Key Account Operations

About the role

The Key Account Operations role supports Mega Systems S.A.'s B2B customers by handling orders, communications, and internal coordination. The position requires a calm, organized professional who can manage multiple requests while maintaining high service standards.

Key responsibilities

• Manage incoming calls, emails, and messages, providing information on orders, deliveries, invoicing, and technical support.
• Enter and track service and support requests, coordinating with sales, technical, and operations teams.
• Maintain and update customer records, collaboration history, and internal ERP/CRM systems.
• Prepare basic reports related to customer requests and assist with invoicing documentation.
• Liaise between customers and internal departments, supporting the sales team on administrative matters.
• Represent the company professionally, identify recurring issues, and suggest process improvements.

Required profile

• Previous experience in B2B customer service or administrative support.
• Excellent knowledge of Greek; English is an advantage.
• Strong organizational skills, attention to detail, and ability to multitask.
• Team spirit, responsibility, and calmness under pressure.

Required skills

• Proficiency with PC applications (email, Excel).
• Experience using ERP systems.
• Experience using CRM systems.