Key Account Manager – Logistics

About the role

OB Streem, an end-to-end logistics provider in Southeast Europe, is looking for a detail-oriented, proactive Key Account Manager to join its team in Aspropyrgos. The role focuses on building relationships with customers, generating value and growing business. The ideal candidate is customer-oriented, with strong communication skills and the ability to build business portfolios.

Key responsibilities

• Manage and develop a portfolio of strategic customers and build strong relationships with key decision-makers
• Develop account plans to drive customer retention, revenue growth and long-term profitability
• Identify opportunities through cross-selling, upselling and introducing additional logistics services
• Monitor account performance, revenue, gross profit and commercial targets
• Prepare and negotiate commercial proposals, quotations, contracts and pricing agreements
• Take part in customer tenders and RFP/RFQ processes
• Collaborate with internal departments to ensure service excellence and handle customer complaints and corrective actions
• Prepare commercial reports, revenue forecasts and contribute to the annual budgeting process

Required profile

• Bachelor's degree in Business Administration, Economics, Logistics, Supply Chain Management or a related field
• 7-10 years of experience in Key Account Management, Commercial Management or Business Development in logistics, freight forwarding or 3PL
• Proven track record managing strategic customer portfolios, commercial negotiations and delivering business growth
• Fluent Greek and English; valid driving licence and willingness to travel when required

Required skills

• Strong knowledge of logistics, freight forwarding, contract logistics, transportation and/or intermodal services
• Commercial, negotiation and customer relationship management skills
• Understanding of pricing, cost structures, gross profit and account profitability
• Experience with commercial targets, KPIs and customer performance reporting
• Microsoft Office and familiarity with CRM/ERP systems

What we offer

• Competitive remuneration package
• Life and medical insurance
• Company-provided transportation to and from the workplace
• Technological equipment and career development programmes
• Modern, friendly working environment in a fast-growing organisation