Admin Associate - Brokerage Operations

About the role

As a Brokerage Admin Associate at UPS, you will support customers throughout the customs clearance process and act as the main point of contact for brokerage-related inquiries. You will guide customers, resolve issues and help ensure shipments are cleared efficiently and in line with customs requirements. The role suits someone who is customer-focused, detail-oriented and comfortable in a fast-paced environment.

Key responsibilities

• Serve as the primary contact for customers on brokerage and customs clearance questions.
• Provide timely support by phone, email and internal ticketing systems.
• Guide customers through customs requirements and documentation processes.
• Review, collect and maintain customs documentation needed for shipment clearance.
• Follow up with customers so all information and documents are submitted accurately and on time.
• Investigate customer concerns and coordinate with internal teams to resolve issues.
• Inform customers about customs regulations, brokerage services, shipment status and applicable charges.
• Build positive customer relationships and follow company policies and service standards.
• Support administrative and reception tasks within the department and contribute to continuous improvement.

Required profile

• Previous experience of 1-2 years in brokerage, customs clearance, logistics or customer service is a strong advantage.
• Strong customer-service orientation and excellent verbal and written communication in Greek and English.
• Good organisational skills, attention to detail and ability to manage several priorities.
• Team player who can also work independently, with professionalism and discretion with confidential information.

Required skills

• Working knowledge of Microsoft Office, especially Excel and Word.

What we offer

• Monday to Friday schedule with free weekends.
• Competitive salary package.
• Public transport cost coverage or free airport parking.
• Private life and health insurance after the probation period.
• Training, development and career growth through promotion from within.
• Employee discounts on personal shipments and an employee assistance program.