Italian-Speaking Customer Service Rep for Booking.com (Athens)

About the role

TTEC is hiring an Italian-English Travel Customer Service Representative in support of Booking.com, based in Athens, Greece. You will act as the first point of contact for accommodation partners, answering their questions quickly and accurately by voice, chat or email, and helping customers find great places to stay.

Key responsibilities

• Answer incoming communications from customers and partners.
• Research and provide answers to resolve customer issues.
• Act as the first point of contact for accommodation partners, handling basic questions on room modifications, rates, availability and extranet tools.
• Provide accurate, complete information using the right tools, methods and processes, ensuring a high level of partner service.

Required profile

• Fluent in Italian and English.
• High school diploma or equivalent.
• 6 months or more of experience in customer service, hospitality, retail or food and beverage service.
• Resident of Greece or able to relocate and obtain work authorization in Greece.

Required skills

• Computer savvy, with a high-speed internet connection in a quiet home work environment.
• Caring and supportive nature; training provided to become a subject matter expert.

What we offer

• Gross salary of 1,200 EUR plus a monthly performance bonus.
• Monthly meal allowance of 50 EUR (net).
• Private health insurance plan.
• Relocation assistance including 300 EUR flight cost reimbursement and up to 3 weeks of paid hotel accommodation if moving to Athens.
• 25 days of annual leave per year.
• Career growth and learning opportunities.