IT Specialist

About the role

SILVARE is looking for a hands-on IT Specialist to be the first point of contact for around 50 colleagues. You will keep people productive by managing their accounts, keeping laptops running smoothly, solving everyday network problems and making sure hardware is tracked and assigned properly. You will work closely with the Director of IT and help improve how IT runs day to day.

Key responsibilities

• Manage the user lifecycle in Microsoft Entra ID and Microsoft 365: onboarding and offboarding, group membership, licence assignment, MFA, and password and access issues.
• Troubleshoot Windows laptops (hardware and software), install and update applications, and prepare devices for new starters.
• Diagnose and fix basic networking issues such as Wi-Fi connectivity, DHCP/DNS problems, printers and VPN access.
• Oversee hardware allocation: assign, track and recover laptops, peripherals and other equipment in the asset management system (Snipe-IT), and keep inventory records accurate.
• Log and follow up on support requests, and write short how-to guides for recurring issues.

Required profile

• Hands-on experience administering users in Microsoft Entra ID / Microsoft 365.
• Solid experience troubleshooting laptops and installing and configuring software.
• Working knowledge of basic networking (IP addressing, DNS, DHCP, Wi-Fi).
• Experience managing or tracking hardware assets and their allocation to staff.
• Clear communication and patience with non-technical colleagues.
• Good written and spoken Greek and English.

Nice to have

• Interest in Linux administration, for example self-hosted services, Docker or nginx.
• Interest in using AI tools to build small scripts, automations or internal tools.
• Familiarity with Intune, PowerShell or other automation.

What we offer

• Lunch allowance each month.
• Private health and life insurance.
• Tools to stay connected and perform well.
• Unlimited access to Udemy for learning.
• Coaching and mentorship programmes.
• Annual discretionary bonus based on yearly contributions.
• Volunteering and sustainability opportunities.