IT Specialist

About the role

True North Insights, a global expert network founded in 2019, is looking for an IT Specialist to support and maintain its IT infrastructure so employees have the tools and systems they need. The role combines technical expertise with strong communication and problem-solving skills in a fast-paced, technology-driven environment.

Key responsibilities

• Manage Microsoft 365, including user accounts, licenses, mailboxes, groups, permissions and security settings.
• Handle employee onboarding and offboarding for the Athens office, including hardware setup, account provisioning and deprovisioning, access management and user support.
• Provide Windows administration and support, including device configuration, patching, imaging, user and policy management and troubleshooting.
• Manage the remote helpdesk, prioritise requests by business need and impact, and escalate complex cases.
• Maintain and troubleshoot desktops, hardware and software, including equipment procurement and setup.
• Act as main contact for network, connectivity and general IT infrastructure issues.
• Support software quality assurance, including test planning and execution, and keep clear documentation of issues and solutions.

Required profile

• Bachelor's degree in Computer Science, Software Engineering or a related field (preferred but not required).
• 2-3 years of relevant experience in IT support or a similar role.
• Working knowledge of Microsoft 365 administration and Windows administration.
• Basic understanding of information security and data protection standards.
• Strong communication skills and excellent written and spoken English.
• Flexibility to provide remote support and occasional work outside standard hours.

Required skills

• Preferred: AWS administration, network and desktop security administration, GDPR, ISO standards and data security frameworks.
• Preferred: IT certifications such as Microsoft 365 or CompTIA, SQL for reporting, and QA test planning and execution.

What we offer

• Annual gross salary of EUR 23,000-25,000 and performance-based bonuses.
• Hybrid working model and clear career growth milestones.
• Private health insurance and office perks such as snacks, Monday breakfasts and weekly social events.