In-Room Dining Manager

About the role

As IRD Manager at LUURA Paros Cliff, you lead the daily operation of In-Room Dining, Breakfast, Minibar and Pool Service, ensuring seamless service from early morning through the day. It is a highly hands-on role, especially during breakfast and room-dining peaks, where you are on the floor supporting the team and engaging with guests. You work closely with the F&B Manager, Culinary, Bar, Front Office and Housekeeping teams.

Key responsibilities

• Lead Breakfast at Lenea, In-Room Dining, Pool Service and Minibar, keeping service flow smooth and presentation high.
• Be present on the floor during key service periods, leading from the front and supporting the team.
• Build, coach and inspire a high-performing team, and prepare the department for seasonal openings.
• Oversee in-room dining orders, presentation, service etiquette and tray/trolley collection with Housekeeping.
• Manage minibar replenishment, stock control, charge accuracy and guest preference set-ups.
• Anticipate the needs of VIPs, returning guests and long-stay residents, and partner with the Bar on poolside service.
• Help the team recommend menu items, ingredients, allergens and experiences, and take ownership of guest feedback and service recovery.
• Drive revenue through upselling and personalized recommendations, and monitor sales, labour costs, productivity, inventory and waste.
• Manage schedules, rotations, overtime and staffing, and support recruitment, onboarding, training and succession planning.
• Handle operational reporting, scheduling, payroll inputs, overtime control and departmental administration.
• Uphold HACCP, food hygiene, health and safety and responsible service standards, and act as a host for senior leaders, VIPs and special guests.

Required profile

• At least 4 years of F&B service experience in luxury hotels, including at least 2 years as manager/leader in In-Room Dining, breakfast or a comparable outlet.
• Proven experience coordinating service across outlets while keeping quality, timing and personalized attention.
• Experience in workforce planning, scheduling, training and operational oversight.
• Commercial awareness, including upselling, cross-selling, labour productivity and stock management.
• Knowledge of HACCP, food hygiene and health and safety standards.
• Fluent English; additional languages and Greek operation experience are an advantage.
• Eligible to work within the European Union; shift, weekend and public holiday work is required.

Required skills

• POS and PMS systems for accurate billing and efficient service.
• In-Room Dining, breakfast, pool service and minibar operations, including stock control and guest-account charges.

What we offer

• Team rates at LUURA, Ennismore and Accor properties worldwide.
• Discounts at the group's restaurants, bars and cafes.
• Access to art, cultural events and live music nights.
• Recognition such as surprise gifts and team celebrations.
• Team spaces and comfortable accommodation where applicable.