IAM Support Engineer (Athens)

About the role

The IAM Support Engineer supports the day-to-day operation of Identity & Access Management (IAM) services for customers in a managed services environment. You handle incidents and service requests, monitor service health and maintain IAM platforms under the guidance of experienced Security Engineers and Security Architects. The role builds technical expertise in IAM and offers a growth path towards Security Engineer.

Key responsibilities

• Handle IAM-related incidents, requests and operational tickets
• Monitor the health and availability of IAM platforms and services
• Execute approved standard changes and operational procedures
• Perform user, role, group and entitlement administration
• Support onboarding and offboarding of identities, applications and systems
• Assist with access reviews, governance activities and audit requests
• Document operational activities, incidents and resolutions
• Escalate complex technical issues to Security Engineers and collaborate with them and Security Architects on IAM technologies and best practices
• Contribute to continuous service improvement initiatives

Required profile

• Customer-focused with clear communication and a collaborative mindset
• Analytical and detail-oriented, with a strong focus on quality and security
• Proactive and accountable, taking ownership of tasks and solutions
• Adaptable and eager to learn, with good planning and organizational skills

Required skills

• Experience or familiarity with Delinea, Omada, IBM, Microsoft Entra ID (Azure AD) and Active Directory
• SAML, OAuth, OIDC and SCIM
• ITIL certification

What we offer

• 22 annual vacation days and 3 sick days per year (no carry-over, no medical certificate required)
• A seniority day added every 3 years
• Private medical insurance and monthly meal tickets
• Flexible benefits of 25 EUR per month
• Customized learning paths and development programs
• Remote work flexibility and wellbeing initiatives