Guest Experience Intern

About the role

Four Seasons Astir Palace Hotel Athens, ranked No. 27 in the World's 50 Best Hotels, is looking for a Guest Experience Intern. You will support the team in creating personalized experiences for VIP and Specialty Suite guests, gaining exposure to pre-arrival planning, guest communication, personalized amenities, arrivals, departures and post-stay follow-up. This is a full-time, fixed-term internship of 6 months.

Key responsibilities

• Support VIP and Specialty Suite pre-arrival planning, guest communications, preferences and special requests.
• Assist with room orientations and inspections for VIP guests.
• Coordinate with departments to prepare personalized welcome amenities and experiences.
• Support personalized guest recognition and act as a point of contact during the guest journey.
• Assist with VIP departures, personalized farewells, gifts and post-departure follow-up.
• Track guest concerns, complaints and service issues and support follow-up.
• Assist with inventory and purchasing of welcome cards and guest amenities.

Required profile

• Currently enrolled in or recently graduated from Hospitality, Tourism, Hotel School or a related field.
• Previous hospitality experience is preferred but not required.
• Genuine passion for guest service and creating personalized experiences.
• Good computer literacy and fluent English.

Required skills

• Strong interpersonal, communication, organizational and attention-to-detail skills.
• Curiosity, initiative, willingness to learn and a positive attitude.
• Flexibility to work rotating shifts, weekends and public holidays.

What we offer

• Hands-on exposure to VIP guest journeys and personalized service.
• Coaching and guidance from experienced Guest Experience professionals through a dedicated buddy and mentor.
• Cross-functional collaboration with Front Office, Housekeeping, Concierge, F&B and other departments.
• Opportunities to develop communication, organization, problem-solving and guest engagement skills.