Guest Experience Agent – Luxury Hospitality

About the role

As a Guest Experience Agent at Fouquet’s Mykonos, you will be the face of luxury hospitality, ensuring each guest enjoys a personalized and memorable stay from arrival to departure. You will work closely with all hotel departments to deliver seamless, high‑touch service in a stunning Mediterranean setting.

Key responsibilities

• Welcome guests warmly, building genuine relationships and lasting impressions.
• Anticipate and arrange personalized amenities, special occasions, and tailored experiences.
• Coordinate guest requests efficiently with Front Office, Concierge, Housekeeping, and F&B teams.
• Handle inquiries, feedback, and complaints with professionalism, empathy, and discretion.
• Promote hotel facilities, dining venues, wellness services, and curated local activities.
• Maintain detailed guest profiles and preferences using Opera PMS.
• Ensure compliance with Barrière Group standards, LQA requirements, and company procedures.
• Identify opportunities to surprise and delight guests, creating memorable moments.

Required profile

• Previous experience in the hospitality industry is preferred.
• Strong interpersonal skills with a focus on luxury service.
• Ability to work collaboratively across multiple hotel departments.
• Fluent English; additional language skills are a plus.

Required skills

• Proficiency with Opera PMS (property management system).