Reservations Manager

About the role

We are looking for a Reservations Manager to oversee daily reservation operations at Anax Resort & Spa in Mykonos. The role combines guest‑facing communication, revenue optimisation and close collaboration with Front Office, Sales and Revenue teams.

Key responsibilities

• Manage daily reservation operations, ensuring accurate booking records and reporting.
• Upsell, cross‑sell and optimise occupancy and revenue through effective rate‑plan and inventory management.
• Collaborate with Front Office, Sales and Revenue teams to deliver high‑touch pre‑arrival guest communication.
• Maintain the resort’s refined Aegean hospitality standards in every guest interaction.

Required profile

• Proven experience in hotel reservations or front‑office operations, preferably in a luxury or boutique resort.
• Excellent written and spoken English communication; additional languages a plus.
• High attention to detail, strong organisational skills and a service‑driven demeanor.
• Ability to work on‑site in Mykonos, including during peak season.
• Preferred supervisory or team‑leadership experience in reservations.

Required skills

• Strong knowledge of room inventory management, rate plans and booking systems (PMS/CRS).
• Proficiency in MS Office and common hotel technology platforms.