German Speaking Customer Service Representative – Athens

About the role

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more. Join our team of #GameChangers in Athens and bring out your communications skills.

Key responsibilities

• Manage inbound calls, emails, or live chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information using the right methods/tools.
• Meet personal and team targets and call‑handling quotas.
• Keep records of customer interactions, process accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Required profile

• Proven customer support experience or experience as a client service representative.
• Fluent in German.
• Good level of English.
• Strong focus on customer needs and understanding of customer behavior.
• Strong communication, problem‑solving and active listening skills.
• Strong written skills.
• Ability to multitask, prioritize, and thrive in a fast‑paced, target‑driven environment.
• Sense of ownership and pride in performance and its impact on company success.

What we offer

• Full relocation support (flights, accommodation & transportation).
• Indefinite contract.
• Competitive remuneration package (14 salaries/year).
• 10% monthly performance bonus.
• Daily meal voucher in Up Hellas Mastercard.
• Private health insurance + dental care.
• International career opportunities through Concentrix Mobility program.
• Employee events, free gym, well‑being activities, rooftop cinema with Acropolis views.
• Lunch break at the new restaurant.
• Values of recognition, integrity, unity, and commitment.