German-Speaking Customer Service Agent – Athens

About the role

Atlean World, an international HR consultant, offers a German Customer Service Agent position based in Athens, Greece. The role suits people who want to live in a multicultural environment, represent a global brand and fast-track their career development.

Key responsibilities

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solve problems and create positive experiences for every customer
• Follow the brand's guidelines and quality standards on every interaction
• Log and update customer interactions in the relevant systems
• Work closely with the team to improve the service provided

Required profile

• Fluent German and good English; minimum B2 English
• Strong communication and active listening skills
• Problem-solving, can-do mindset
• High school diploma or equivalent
• EU passport or Greek work permit (special cases reviewed by legal)
• Availability to work in shifts

Required skills

• Comfortable using computer systems
• Multitasking between tools

What we offer

• Competitive remuneration scheme and standard working schedule
• Social package including additional healthcare insurance, gift vouchers and sports card discounts
• Participation in company initiatives such as charity activities, team building, sports events and internal competitions
• Long-term career opportunities and internal training and development

Candidates must be residents of an EU country. After applying, a recruiter contacts the applicant, answers questions and connects them with the client. The CV must be submitted in English.