French Customer Care Specialist – Hybrid (Athens)

About the role

Join an international team in Athens to support French‑speaking customers for a leading European online payment institution. This hybrid position combines remote work with office presence in Neos Kosmos, offering a stable, long‑term opportunity.

Key responsibilities

• Provide phone and email support to French‑speaking customers.
• Identify customer needs and deliver accurate, high‑quality service.
• Build strong relationships and ensure clear communication.
• Process requests, maintain accurate records, and follow company procedures.

Required profile

• Fluent French (minimum C2 level).
• Good command of English.
• Strong communication and customer‑service abilities.
• Ability to multitask and manage time effectively.
• Previous experience in customer support is an advantage.

Required skills

What we offer

• €1,050 gross per month plus two extra salaries per year.
• Monthly welcome bonus (€100) for the first 12 months, 10% performance bonus, and €500 anniversary bonus.
• Daily meal vouchers via Up Hellas Mastercard.
• Private health and dental insurance.
• Hybrid working model with an indefinite Greek employment contract.
• Free gym access and wellbeing activities.
• Rotational schedule: Monday‑Sunday, 08:00–20:00, 40 hours/week with two days off.
• Paid training (approximately 2 weeks).