Footwear Supervisor – JD Sports Ioannina

About the role

Cosmos Sport S.A. is recruiting a Footwear Supervisor for its JD Sports store in Ioannina. As part of the store's junior management team, you will provide managerial support and help maintain and improve customer service levels in your section, supervise all staff while keeping shop-floor standards high, and handle daily managerial processes as instructed by Store Management.

Key responsibilities

• Customer service: deliver excellent service, handle complaints and enquiries, ensure sales staff appearance matches company guidelines and understand the customer service measuring programme.
• Sales: achieve and exceed targets, monitor staff service levels, use in-store devices so customers see the full range and use reports to place key selling lines effectively.
• Visual merchandising: attract customers with current visual techniques, maintain sales-floor standards and keep stock clean and presentable.
• Training and development: encourage personal progression, help induct and train new starters and support existing staff in completing their E-Assessments.

Required profile

• Experience in an equivalent retail position (fashion retail preferred).
• Excellent time management, verbal and written communication and interpersonal skills.
• Excellent English and computer skills, and numerical and analytical knowledge to monitor KPIs.
• Passion for sports and fashion, willingness to learn and tackle new challenges.

What we offer

• Career development opportunities and education programmes, including university partnership discounts (up to 75% at the European University of Cyprus, up to €3,000 at UCLan, up to 60% at Mediterranean College).
• Integrated health and well-being support, including free diagnostic tests and access to a mental health platform.
• One day off per year under the parents' day off programme.
• Employee discount across all brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores).