English Speaking Customer Service Representative

About the role

Concentrix Greece is recruiting Customer Service Representatives for its clients, including leading companies in tech, finance, media, healthcare, travel and more. The role is based in Athens and requires fluent English and strong communication skills.

Key responsibilities

• Manage inbound calls, emails and live chats
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information using the right methods and tools
• Meet personal and team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Required profile

• Proven customer support experience or experience as a client service representative
• Fluent English
• Strong focus on customer needs and understanding of how customers behave
• Strong written skills and ability to multitask in a fast-paced, target-driven environment
• Sense of ownership and pride in performance
• Valid work permit in Greece required for non-EU residents

Required skills

• Strong communication, problem-solving and active listening skills
• Fluent English

What we offer

• Indefinite contract
• Competitive remuneration package (14 salaries per year)
• 10% monthly performance bonus
• Daily meal voucher in an Up Hellas Mastercard
• Private health insurance and dental care
• International career opportunities through the Concentrix International Mobility program
• Employee events, free gym, well-being activities and a rooftop cinema with Acropolis views
• Lunch break at the company restaurant