Dutch-English Customer Success Account Manager

About the role

Join TTEC as a Dutch‑English Customer Success Account Manager based onsite in Athens. You will drive customer success, uncover growth opportunities, and build lasting relationships with decision‑makers across a portfolio of cloud‑based solutions.

Key responsibilities

• Identify and engage prospects, understand their business needs, and recommend tailored solutions to generate revenue.
• Research customer contracts and history using Sales Navigator and ZoomInfo to surface upselling and cross‑selling opportunities.
• Deliver product demonstrations and craft customer‑specific use cases that showcase solution value.
• Maintain an accurate pipeline, provide regular forecasts, and meet weekly, daily and monthly sales targets.
• Collaborate with internal teams to resolve issues, expand product adoption, and ensure long‑term customer satisfaction.

Required profile

• Fluent verbal and written communication in both Dutch and English.
• Proven outbound sales experience, including prospecting, lead qualification, negotiation, objection handling, and generating new business.
• Strong understanding of cloud‑based solutions and subscription business models.
• Ability to engage C‑suite decision makers and present strategic recommendations.
• Data‑driven mindset with the capacity to analyze customer data and market trends.

Required skills

• Sales Navigator
• ZoomInfo
• Knowledge of cloud‑based SaaS solutions

What we offer

• Monday‑Friday work week with no weekend shifts.
• Professional development programs, paid time off, private health, medical and dental insurance.
• Performance‑based compensation and bonus opportunities.
• Access to hundreds of free courses for continuous learning.
• Inclusive, community‑focused culture encouraging giving back.