Dutch Back Office Agent

About the role

Atlean World, an HR SaaS consultant that promotes multicultural environments, offers a Dutch-speaking Back Office Agent position in Athens, Greece. The role analyses the performance of BPO vendors to ensure high-quality customer experience and stable, efficient operations, and plays a key part in cross-functional collaboration and problem-solving to support external teams and frontline escalations.

Required profile

• 2+ years of experience in online customer service or back-office roles
• Fluency in Dutch and English
• Availability to work rotating shifts, including weekends and holidays, with at least one weekend off per month

Required skills

• Strong analytical, prioritization and active listening skills
• Proficiency in MS Office and G-Suite
• Advanced communication skills

What we offer

• Hybrid working model: 3 days at the office, 2 days from home, with flexible scheduling
• Dedicated onboarding buddy
• Competitive salary of €1,500–€1,650 gross per month (based on experience), paid 14 times a year
• €90 monthly net meal allowance
• Annual performance bonus scheme
• Private life and health insurance for you and your family
• Unlimited access to Udemy and ongoing training opportunities