Customer Support Specialist (Danish-speaking, Greece)

About the role

Powerfleet, a global AIoT and SaaS mobile asset management company, is looking for a native Danish-speaking Customer Support Specialist based in Greece to join its support team in Denmark. This is a technical support role managing customer issues from first contact to resolution, by phone, email and case management systems, with collaboration with internal teams. The role supports a key defence-sector customer and works in a 24/7 shift-based environment.

Key responsibilities

• Provide professional customer support by phone, email and ticketing systems.
• Log, investigate, troubleshoot and resolve customer issues.
• Manage support cases through to resolution, escalating only when required.
• Document customer interactions accurately in Salesforce and other support systems.
• Collaborate with Tier 3 engineers and internal teams on complex issues.
• Maintain high customer satisfaction, contribute to knowledge sharing and continuous improvement, and meet agreed service levels and performance targets.

Required profile

• Native Danish speaker with excellent written and verbal communication.
• Professional proficiency in English.
• Previous customer service, technical support, service desk or helpdesk experience.
• Ability to manage multiple priorities in a fast-paced environment and to work independently within a global team.
• Availability for rotating shifts, including evenings, weekends and on-call coverage.
• Preferred: experience with enterprise software, hardware or SaaS, with Salesforce, CRM or ticketing tools, and in a technical support or service operations setting.

Required skills

• Troubleshooting and problem solving.
• Strong written and spoken Danish and English.

The monthly salary is €1,500 - €1,600.