Customer Support Executive – Helicopter Travel

About the role

hoper is a platform for booking helicopter flights, from shared sightseeing flights to private charters, and is expanding its business into private charters, shared flights and sightseeing flights. It is looking for a proactive and organised Customer Support Executive to help customers through their booking journey, coordinate flight arrangements and ensure services run smoothly. The role combines customer support, booking management and flight operations coordination, acting as a key contact between customers, helicopter operators, ground transfer partners and internal teams.

Key responsibilities

• Assist customers by phone, email and live chat, handle enquiries and booking requests, prepare quotations and manage reservations, changes and cancellations
• Coordinate day-to-day with helicopter operators and other partners, check availability, confirm flights and schedule operations
• Monitor flight schedules, share operational updates and changes, and coordinate transfers and ground arrangements
• Build and maintain good relationships with customers, operators and partners
• Work with Sales, Flight Operations, Finance and other teams, and identify ways to improve workflows and the customer experience

Required profile

• 2-3 years of experience in customer support, booking management or a similar customer-facing role; tourism, travel or aviation experience is a strong plus
• Fluency in Greek and English; additional languages are a plus
• Willingness to work five days a week on rotation, including evenings, weekends and public holidays
• Strong multitasking, attention to detail, communication and problem-solving skills

Required skills

• Comfortable with digital tools and software; familiarity with CRM systems is a strong plus
• Interest in AI-powered tools and automation is highly valued

What we offer

• Competitive salary and benefits
• Flexible remote-first working model, with in-person collaboration when needed
• A dynamic environment that encourages initiative, ownership and continuous professional development