Customer Service Representative (Polish Speaking)

About the role

Prime Plastics, a VINMAR company, is looking for an English-French speaking Customer Service Representative in Sindos. The representative interacts with customers on behalf of the company, handling complaints, processing orders and providing information; sales leads generated are shared with the sales force. The CV should be sent in English.

Key responsibilities

• Follow up on the on-time resolution of claims within the agreed timeframe.
• Build and maintain relationships with customer accounts through open, interactive communication, making business with the company easy and pleasant.
• Use the main channel of communication to update customers on order status, such as checking and changing delivery dates.
• Process orders, forms, applications and requests, check credit status and follow up with the credit department while keeping account managers informed.
• Keep accurate records of customer interactions and maintain CRM master data (names, delivery addresses, COA addresses).
• Send COA, technical data sheets and other supporting documents.
• Work cooperatively with Sales, GRSC and Credit Control.

Required profile

• A college degree, preferably in logistics or business.
• 3 years of working experience.
• Native or near-native Polish and fluent English.

Required skills

• Strong proficiency in Microsoft Office and SAP.
• Adaptability, customer focus, decision-making and effective oral and written communication.