Customer Service Representative

About the role

Sika Hellas, a leading specialty chemicals company in the building materials sector, is looking for an energetic and personable Customer Service Representative to join its office in Kryoneri, Attica. You will be the main point of contact for customers, ensuring a smooth order management experience and high‑quality service.

Key responsibilities

• Provide excellent customer service via telephone and email.
• Process, monitor, and manage customer orders accurately and efficiently.
• Respond to inquiries and supply product and order‑related information.
• Coordinate with Sales, Logistics, Planning, and Finance to resolve customer requests promptly.
• Maintain accurate customer records and data integrity in the ERP‑SAP system.
• Build and maintain strong relationships with customers.
• Support continuous‑improvement initiatives within the Customer Service department.

Required profile

• Minimum 2 years of professional experience in a Customer Service or similar role.
• Strong command of Greek and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Customer‑focused mindset with strong organizational abilities.
• Responsible, proactive, detail‑oriented and able to work independently or as part of a team.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• SAP ERP (or similar ERP system)

What we offer

• Attractive compensation package (base salary + performance bonus).
• Stable, safe and pleasant working conditions.
• Additional health‑care benefits.