Customer Service Representative – Cardom Marketplace

About the role

You will be a frontline customer service agent supporting car buyers, sellers, and private individuals across the full Cardom journey, by phone and email, from the first inquiry through to after‑sales. You will join a lean, high‑impact team with real ownership and visibility from day one, including during high‑volume promotional periods.

Key responsibilities

• Provide phone support for listings, transactions, financing and general inquiries.
• Respond to customer emails and follow‑ups with the same quality and turnaround as phone calls.
• Proactively call back customers who could not be reached initially.
• Handle after‑sales support, resolving post‑purchase questions and issues.
• Track and process orders end‑to‑end, ensuring timely and accurate fulfillment.
• Schedule and coordinate vehicle inspection appointments for privately‑owned cars.
• Communicate and coordinate with vendors on availability, timelines and issue resolution.
• Log and track all customer interactions in the system for reporting and continuous improvement.
• Collaborate with sales, operations and logistics teams to resolve issues end‑to‑end.
• Maintain service quality during peak periods such as promotions and seasonal spikes.
• Identify recurring customer pain points to help improve the platform and processes.

Required profile

• Prior experience in customer service, call centre or a similar customer‑facing role.
• Excellent phone and written communication, clear, patient and solutions‑oriented.
• Comfortable juggling multiple workflows, support tickets, order tracking and appointment scheduling.
• Fluent Greek; working English is a plus.
• Familiarity with basic CRM and telephony systems and a process‑driven work style.
• Ability to stay organized and calm during high call/email volumes.
• Team player willing to pitch in wherever needed in a fast‑moving environment.
• Nice to have: experience in automotive, marketplace or e‑commerce customer support and enthusiasm for the car industry.

Required skills

• CRM systems
• Telephony systems

What we offer

• Competitive salary package and bonus scheme.
• Hybrid work model.
• Health and life insurance.
• Pension plan program.
• Buddy‑supported onboarding.
• Opportunities to work in a fast‑growing industry with talented people.
• Training opportunities and continuous‑feedback performance management.