Customer Service Advisor (German)
David Kennedy Recruitment · Athens
Περιγραφή θέσης
About the role
We are seeking a German‑speaking Customer Service Advisor to join our outsourcing/BPO team in Athens. The role is hybrid, combining office work with remote support, and involves handling customer inquiries via phone and email.
Key responsibilities
- Manage incoming customer calls and emails in a professional and timely manner.
- Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction.
- Build sustainable customer relationships through clear and effective communication.
- Provide accurate and complete information using internal tools and processes.
- Meet individual and team performance targets and quality standards.
- Maintain accurate records of customer interactions and account‑related activities.
- Follow internal communication procedures, guidelines, and policies.
Required profile
- Native or near‑native German speaker with excellent communication skills and a natural accent, plus good command of English.
- Previous customer service experience is considered an advantage.
- Strong phone communication and active listening skills.
- Customer‑oriented mindset with the ability to adapt to different customer profiles.
- Good MS Office skills.
- Ability to multitask, prioritise, and manage time effectively.
- Dedicated and professional setup suitable for hybrid work.
What we offer
- Competitive salary package & monthly performance bonus.
- Daily meal voucher.
- Private health insurance including dental and optical care.
- Free gym access, well‑being activities, and rooftop cinema with Acropolis views.
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David Kennedy Recruitment
Athens
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