Customer Quality Engineer

About the role

The Customer Quality Engineer (CQE) ensures customer satisfaction by maintaining high product quality standards and managing quality‑related issues. Acting as the primary interface between customers and internal teams, the CQE drives root‑cause analysis, corrective actions, and continuous improvement across the organization.

Key responsibilities

• Follow and improve customer quality management processes.
• Manage CAPAs and customer‑facing quality cases, meeting turn‑around‑time (TAT) targets.
• Report CAPA/8D activities and related KPI metrics.
• Support CRM (L1‑L3) process improvements and governance.
• Analyze field returns and internal test results to drive product reliability initiatives.
• Assist in warranty clause analysis for contracts.
• Implement lessons learned and best‑practice sharing to continuously improve products and processes.
• Identify, evaluate, and mitigate quality‑related risks.

Required profile

• Quality‑management mindset with strong customer relationship skills.
• Proven experience handling customer complaints and working with manufacturing, engineering, supply‑chain, and R&D teams.
• Ability to manage multiple priorities under pressure and deliver results.
• Familiarity with structured problem‑solving methods (8D, Fishbone, 5 Whys, FMEA).
• Knowledge of ISO quality standards and Six Sigma methodology.
• Experience with CAPA and CRM tools, KPI monitoring, analysis and reporting.
• Presentation and facilitation abilities.
• Statistical analysis knowledge and proficiency with Microsoft Office.

Required skills

• CAPA tools
• CRM tools
• FMEA
• Six Sigma
• ISO standards
• Statistical analysis methods
• Microsoft Office suite