Customer Advisor (French)
David Kennedy Recruitment · Athens
Περιγραφή θέσης
About the role
David Kennedy Recruitment is partnering with a leading Outsourcing/BPO firm to hire a French‑speaking Customer Advisor for its Athens office. The position is full‑time and operates on a hybrid model, combining on‑site and remote work.
Key responsibilities
- Handle customer inquiries via email, phone, live chat and messaging platforms.
- Provide technical support to restaurant partners using the company’s hospitality platform.
- Resolve issues efficiently, escalating complex technical or billing matters when needed.
- Maintain accurate case documentation and customer records.
- Support restaurants with platform‑related questions and operational requests.
Required profile
- Native or fluent French (C1) with excellent written and spoken communication.
- English proficiency at B2 level or higher.
- Previous experience in customer service, hospitality or customer relations.
- Strong customer‑focused mindset and active listening skills.
- Good computer literacy and ability to manage multiple tasks in a fast‑paced environment.
- High empathy, especially in time‑sensitive hospitality situations.
What we offer
- Access to corporate gym facilities.
- Daily performance allowances based on office or hybrid presence.
- Performance‑based bonuses and additional incentive programmes.
- Structured onboarding and training support.
- Additional benefits not listed.
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David Kennedy Recruitment
Athens
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