Contact Center Agent – Bancassurance

About the role

We are looking for a Contact Center Agent (Bancassurance) to provide high‑quality support to customers regarding insurance products, policy administration and operational processes, ensuring timely and effective handling of inquiries.

Key responsibilities

• Handle incoming calls, answer customer inquiries about insurance products, policy details and operational procedures.
• Manage incoming email requests, categorize them, digitize attached documents and ensure proper routing.
• Record and complete customer requests within specified timeframes, providing prompt and quality service.
• Guide customers through product information, problem‑solving steps and navigation of the company website.
• Collect, verify and update relevant customer information in internal systems as needed.
• Resolve service issues, manage escalations and maintain regular communication with customers throughout the process.
• Conduct satisfaction surveys and gather feedback after service delivery to support continuous improvement.

Required profile

• Certificate of Insurance Intermediaries.
• Degree in Management, Economics or a related field.
• Minimum two years of experience, preferably in the insurance or banking sector.
• Excellent command of both Greek and English languages.
• Advanced PC literacy, especially proficiency with Microsoft Office applications.
• Responsible, flexible personality with a strong interest in customer care.
• Strong communication, cooperation skills and a team‑oriented mindset.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience using CRM software for managing customer interactions.

What we offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and continued education.
• Health and wellbeing programs supporting a balanced lifestyle.
• Positive learning environment that encourages growth and career progression.