B2C Customer Service Representative (Dutch-speaking)

About the role

A leading outsourcing/BPO consultancy, recruited through David Kennedy Recruitment, is looking for a Dutch-speaking Customer Service Representative to work remotely from Greece. The position is full-time, with a rotating shift schedule covering Monday to Sunday.

Key responsibilities

• Handle all incoming client and guest contacts and act as the main point of contact by telephone, with efficient call handling and clear, professional communication.
• Continuously develop your knowledge so you can answer customer queries and resolve issues effectively.
• Act as a focal point for accommodation partners, answering basic questions about room modifications, rates and availability, and on the use of the extranet tooling.
• Use the right tools, processes and methods to give accurate, complete information and deliver a consistently high level of client service.

Required profile

• Native or fluent Dutch and English (at least B2 level), spoken and written.
• Ability to explain product and service expertise clearly.
• Willingness to cover morning, weekend and afternoon shifts on rotation with colleagues.
• Based in Greece with a stable internet connection.

Required skills

• Tech-savvy and fully proficient with MS Office products.

What we offer

• Remuneration package based on experience, skills and performance.
• 25 days' annual leave and meal allowance.
• Performance bonus.
• A dynamic, creative team with a positive atmosphere, plus guidance and tools to reach your full potential.