Sales Manager MICE

About the role

The Sales Manager MICE grows the resort's meetings, incentives, conferences and events business through proactive sales in assigned domestic and international markets. The role develops new business and deepens existing client and partner relationships, working with Groups & Events and Revenue Management to convert qualified opportunities and act as the commercial contact for assigned accounts through contract signature.

Key responsibilities

• Build and execute a sales plan for assigned markets and accounts, targeting corporate meetings, incentive travel, conferences and other MICE groups
• Prospect for new business and grow existing accounts through regular sales calls and client visits, building relationships with corporate decision-makers, meeting planners, agencies and destination management companies
• Represent the resort at trade shows, industry events and partner meetings, and travel frequently to priority markets to follow up on leads
• Lead client meetings and site inspections, and use the insights gained to match the resort's accommodation, venues and experiences to each brief
• Qualify leads and enquiries, agree next steps and coordinate follow-up with Groups & Events
• Work with Groups & Events and Revenue Management to tailor proposals, confirm availability and pricing, and negotiate room blocks, venue hire, catering and ancillary services within approved commercial terms
• Coordinate contract preparation and internal approvals until signature, then brief the Groups & Events team on agreed terms, client priorities and commitments
• Achieve individual sales targets and track pipeline value, contracted revenue, account production and conversion, adjusting account plans accordingly
• Keep client records, opportunity stages, next actions and lost-business reasons current in the resort's sales and event systems

Required profile

• Minimum 3-5 years of experience in MICE Sales, Groups & Events or Hotel Sales, with a proven track record of generating new business, managing key accounts and achieving revenue targets in luxury hospitality
• Prior experience with an international luxury hotel, resort or lifestyle brand is highly preferred
• Bachelor's degree in Hospitality Management, Business Administration, Marketing, Tourism or a related field
• Fluency in Greek and English, written and spoken; additional languages are an asset
• Willingness to travel frequently domestically and internationally to represent the resort and attend industry events and trade fairs

Required skills

• Proactive MICE sales: prospecting, lead generation, client relationship management, contract negotiation, site inspections and conversion of corporate groups, meetings, incentives, conferences and events
• Proficiency in hotel CRM, sales and event management systems such as Delphi, Opera Sales & Catering, Salesforce or similar
• Strong knowledge of sales reporting, forecasting and market analysis
• Negotiation, presentation and communication skills with senior decision-makers, event planners, DMCs and travel management companies