Technical Support Assistant

About the role

The Technical Support Assistant at LUURA supports the daily operation, maintenance and readiness of the hotel's technical systems, equipment, facilities and back-of-house areas, ensuring a safe, reliable and efficient environment for guests, colleagues and operations. Working under the direction of the Cluster Chief Engineer and alongside the Engineering team and other departments, the role covers prompt technical assistance, basic troubleshooting, routine checks and support for preventive and corrective maintenance. It is a hands-on position requiring flexibility during pre-opening, events and busy service periods.

Key responsibilities

• Provide daily technical support to all hotel departments and respond promptly to operational requests.
• Troubleshoot and resolve basic technical issues related to systems, equipment, facilities and operational areas.
• Perform routine checks, inspections and basic maintenance of technical installations, equipment and assigned areas.
• Support the Engineering team with preventive and corrective maintenance, following safety requirements.
• Help set up, operate, test and troubleshoot equipment needed for daily operations, events, meetings and special activities.
• Coordinate with external technicians, contractors and suppliers when specialist support is needed.
• Report, track and follow up technical issues until completion, keeping accurate records of tasks, incidents, faults, repairs and equipment checks.
• Support hotel and F&B areas during events and meetings, and maintain technical areas, tools, spare parts and equipment in good order.
• Follow safety procedures, operational standards, LUURA policies and local regulations, and remain flexible for extra requests.

Required profile

• Technical qualification or vocational diploma in Engineering, Electrical, Mechanical, Building Maintenance or a related field.
• 1-3 years of experience in technical support, maintenance, engineering, facilities or a similar role, preferably in a hotel or hospitality setting; hotel or pre-opening experience is an advantage.
• Basic knowledge of electrical, mechanical, plumbing, HVAC and building systems, and general maintenance procedures.
• Ability to work independently and cooperate with the Engineering team, and physically capable of lifting, climbing and working in operational areas.
• Good command of English; knowledge of Greek or other languages is an advantage.
• Eligible to work in an EU country.

Required skills

• Basic troubleshooting of hotel systems and equipment.
• Preventive maintenance and safety standards.
• Problem-solving, attention to detail and clear communication.

What we offer

• Team rates at LUURA, Ennismore and Accor properties worldwide.
• Discounts at restaurants, bars and cafes.
• Access to art, cultural events and live music nights.
• Recognition such as surprise gifts and team celebrations.
• Team spaces and comfortable accommodation where applicable.