Trainee, Whatever/Whenever (Concierge & Call Center)

About the role

Costa Navarino, a luxury resort destination in Messinia, Greece, is looking for a Trainee, Whatever/Whenever to join its team. You will help deliver personalized guest service and gain hands-on experience in Concierge and Call Center operations within a luxury hospitality setting.

Key responsibilities

• Handle guest calls, requests and concerns promptly and professionally
• Monitor unanswered calls, follow up with guests and take messages when needed
• Respond to special requests and coordinate with relevant departments
• Provide concierge services and personalized local recommendations
• Arrange dining, excursions, tours and transportation reservations
• Follow up until guest requests are resolved to their satisfaction
• Coordinate the delivery of lost and found items

Required profile

• Currently studying at a Tourism School or holding a relevant degree or certification in Tourism or Hospitality
• Fluency in English
• Excellent verbal and written communication skills
• Strong team player

Required skills

• Good knowledge of Microsoft Office

What we offer

• Private medical plan
• Accommodation near Costa Navarino for eligible associates
• Meals provided on site
• Uniform and laundry service (where applicable)
• Ongoing training and development, including task force assignments at Marriott hotels abroad
• Use of Costa Navarino facilities and access to the online wellness platform
• Employee discounts and associate benefits at Marriott hotels worldwide