Trainee, Guest Experience / W Insider

About the role

W Costa Navarino is looking for a Trainee, Guest Experience / W Insider to join its team in Pilos, Greece. You will help shape personalized and memorable guest experiences while gaining hands-on experience in luxury hospitality.

Key responsibilities

• Personally welcome and recognize loyal members and repeat guests.
• Review daily arrivals and make sure welcome amenities, preferences and special requests are prepared.
• Engage with guests in public areas, especially during peak hours, anticipating their needs and creating personalized experiences.
• Follow up on guest complaints, concerns and service requests with the support of the Team Leader.
• Work closely with other departments to ensure prompt resolution and smooth guest service.

Required profile

• Currently studying Hospitality, Tourism or a related field.
• Fluent in Greek and English, written and spoken.
• Guest-focused, positive and team-oriented approach.

Required skills

• Strong communication and interpersonal skills with guests and colleagues.
• Basic computer skills.

What we offer

• Private medical plan.
• Accommodation near Costa Navarino for eligible associates.
• Meals provided on site.
• Uniform and laundry service (where applicable).
• Ongoing training and development, task force assignments at Marriott hotels abroad, and a multicultural, international work environment.
• Use of Costa Navarino facilities (subject to internal policies), access to the online wellness platform, recognition initiatives, employee discounts and benefits worldwide.