Technical I, IT Operations (Onsite)

About the role

We are looking for a Technical I, IT Operations professional to ensure the smooth functioning of our computer hardware, software and related equipment. This entry‑level position is ideal for candidates with 1‑3 years of IT experience, a strong service mindset and the ability to work onsite in our Greek office.

Key responsibilities

• Support and maintain computer hardware, software, workstations, printers and phones.
• Assist users with technical issues, providing timely and effective solutions.
• Manage tickets and ad‑hoc requests in line with SLA requirements.
• Support IT projects, equipment moves, application testing and workstation preparation.
• Create and update technical documentation and user support materials.
• Maintain accurate inventory of IT equipment and follow established IT policies.

Required profile

• 1–3 years of experience in IT support, help‑desk or related role.
• Native Greek speaker with a minimum B2 level of English.
• Strong communication, organization and customer‑service orientation.
• Willingness to work onsite at the office.

Required skills

• Hardware support (PCs, laptops, peripherals).
• Software support (operating systems, applications).
• Printer and phone support.
• Ticketing system usage and SLA adherence.