System Administrator

About the role

efood, part of the Delivery Hero Group, is looking for a System Administrator in Athens to be responsible for the smooth running of its computer systems within requirements, specifications, costs and timelines. The role ensures the implementation and maintenance of eFood's computing needs, and is accountable to a manager.

Key responsibilities

• Provide end-user support by diagnosing and resolving hardware, software and network issues via ticketing systems, email, remote assistance or in person.
• Install, configure and maintain computer systems, software and peripherals (Windows, macOS, Linux).
• Manage user accounts and permissions in Intune, Jamf and Okta.
• Troubleshoot basic LAN, Wi-Fi and VPN issues and assist in maintaining VoIP and PBX systems.
• Deliver field support across remote buildings and offices, ensuring uninterrupted IT operations.
• Assist in onboarding and offboarding employees with proper IT setup.
• Maintain IT documentation such as troubleshooting guides and knowledge base articles.
• Keep up with emerging technologies and IT support best practices, and ensure information security policies are followed and assets are managed.
• Collaborate with internal and external partners on technical projects and system optimisations.

Required profile

• University or postgraduate degree in Computer Science, Information Technology or a related field.
• 1-2 years of experience in an IT support role.
• Category B driving licence required.
• Nice to have: ITIL Foundation or other relevant IT certifications (Google IT Support, CompTIA A+).

Required skills

• Strong troubleshooting of hardware, software and operating systems (Windows, macOS, Linux)
• User management in single-sign-on platforms (Okta), Intune, JamfPro and Active Directory
• Familiarity with IT ticketing systems such as Jira, ServiceNow or Zendesk
• Excellent written and verbal communication in English and Greek

What we offer

• Private medical and life insurance from day one, and round-the-clock access to an online mental health platform
• Online training platform, pension plan and childcare allowance per child
• In-house cafeteria, gym and ticket restaurant card
• Complimentary eFood Pro subscription and global mobility plan