Retail Supervisor – JD Sports The Mall Athens

About the role

Cosmos Sport SA, part of JD Sports Fashion Plc, is looking for a Supervisor for its JD Sports store in The Mall Athens. As part of the store's junior management team, you will provide managerial support, help maintain and improve customer service across your section, supervise all staff while keeping shop-floor standards high, and handle daily managerial processes as instructed by Store Management.

Key responsibilities

• Customer service: deliver excellent service, handle complaints and enquiries, ensure sales staff appearance follows company guidelines and understand the customer service measuring programme.
• Sales: achieve and exceed targets, monitor staff service levels, use in-store devices so customers see the full range and use reports to place key selling lines effectively.
• Visual merchandising: attract customers with current visual techniques, keep the sales floor and stock clean and presentable.
• Training and development: encourage personal progression, help induct and train new starters and support existing staff in completing E-Assessments.

Required profile

• Experience in an equivalent retail position (fashion retail, ideally); retail supervisor experience is an advantage.
• Excellent time management, verbal and written communication and interpersonal skills.
• Good English and computer skills, numerical and analytical knowledge to monitor KPIs.
• Passion for sports and fashion, willingness to learn and take on new challenges.

What we offer

• Competitive compensation package and performance bonus.
• Optional health insurance programme.
• Career development, education programmes and university partnership discounts (up to 75% at the European University of Cyprus, up to €3,000 at UCLan, up to 60% at Mediterranean College).
• Free diagnostic tests at Euromedica centres and access to a mental health platform.
• One day off per year under the parents' day off programme.
• Employee discount across all brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports).