Restructuring Agent

About the role

Cepal Hellas Financial Services is looking for a Restructuring Agent in Athens. The agent is the main point of contact for customers seeking support with their banking products, managing the full restructuring process from understanding client needs and negotiating, to implementing tailored payment solutions.

Key responsibilities

• Handle inbound and outbound calls to understand client needs and propose payment solutions and restructuring plans
• Negotiate and structure arrangements with borrowers, balancing client needs and company objectives
• Collect and record accurate information on the customer's financial situation
• Coordinate with internal departments to support implementation of agreed changes
• Communicate approved solutions and arrange signing of related contracts through AB branches
• Ensure compliance with company policies, the Code of Conduct and regulatory standards, with attention to reducing customer complaints

Required profile

• Bachelor's degree in Economics, Banking or a related field is an asset
• At least 2 years of experience in a call center role related to collections, including disputed portfolios and restructuring arrangements
• Proficiency in written and spoken Greek; English is an asset

Required skills

• Advanced computer literacy, including MS Office
• Interpersonal and communication skills, active listening and negotiation skills
• Ability to manage time and tasks in a fast-paced environment

What we offer

• Competitive salary, performance-based bonuses and a monthly meal allowance via a ticket restaurant card
• Private medical insurance for you and your family
• Monthly allowance for early education and coverage of expenses for children with neurodiversity or disabilities
• Modern offices with workstations, quiet areas, on-site restaurant and group fitness sessions
• E-learning platforms and professional development programs
• Wellbeing, ESG and volunteering initiatives