Reservations Sales Agent (Cruise Travel)

About the role

Join Cruiseway Travel, a specialised agency focused on cruise sales, as a Reservations Sales Agent. You will guide customers through the entire booking journey, from initial inquiry to post‑sale support, ensuring a smooth and enjoyable experience.

Key responsibilities

• Handle telephone and written customer inquiries with professionalism.
• Check availability, pricing and itineraries via online reservation platforms and process bookings.
• Provide tailored travel advice and present suitable cruise options based on client profiles.
• Manage post‑sale reservations, including amendments, cancellations and confirmations.
• Perform back‑office tasks such as document issuance, data verification and booking updates.

Required profile

• Fluency in Greek and English.
• Strong organisational, communication and interpersonal abilities.
• Previous experience in call‑centre sales or the cruise/tourism industry is preferred.
• Professional attitude and customer‑focused mindset.

Required skills

• MS Office (Word, Excel)
• Computer literacy

What we offer

• Competitive remuneration package with growth opportunities.
• Comprehensive and continuous training in the cruise and tourism sector.
• Opportunity to develop specialised knowledge in the cruise industry.
• Modern, stable working environment as part of a growing team.