Polish Speaking Travel Agent

About the role

Join Etraveli Group’s Customer Care team as a Polish Speaking Travel Agent. You will support travelers through phone, email and social media, helping them build and modify itineraries while promoting additional flight services.

Key responsibilities

• Receive and process incoming calls, emails and social‑media requests in Polish.
• Provide high‑quality service by handling inquiries, complaints and complex travel situations.
• Manage flight cancellations, re‑bookings and force‑majeure cases using reservation systems.
• Suggest and implement improvements to procedures for greater efficiency.
• Report technical issues and customer complaints to the appropriate teams.

Required profile

• Native or fluent Polish (spoken and written).
• Good command of English.
• Previous experience in a customer‑service environment.
• Ability to quickly learn new software tools.
• Strong communication skills and a proactive, can‑do attitude.
• Comfortable multitasking in a fast‑paced setting.

Required skills

• Amadeus (GDS) – nice to have.
• Sabre (GDS) – nice to have.

What we offer

• Standard Monday‑Friday morning shift schedule.
• Opportunity to work in a global, technology‑driven travel company.
• Collaborative environment with more than 3,200 professionals worldwide.