Personal Assistant to General Manager – Hospitality

About the role

The Personal Assistant to the General Manager supports the daily operations of Village Heights Resort, ensuring the management office runs smoothly and meets PHĀEA’s high brand standards. You will act as a key liaison, handling administrative tasks, data preparation, and sustainability initiatives to enable informed decision‑making.

Key responsibilities

• Manage the General Manager’s calendar, schedule appointments and coordinate internal and external meetings.
• Handle correspondence on behalf of the GM, drafting, prioritising and following up emails and written communications.
• Serve as the primary liaison between the GM, internal departments, corporate offices, brand partners and external contacts.
• Maintain the master onboarding timeline in the brand’s hotel‑opening project‑management tool, tracking milestones, franchisor deadlines and deliverables.
• Support activation and readiness of the brand’s core systems and platforms.
• Prepare data, reports and presentation materials required for strategic decisions.
• Coordinate the property’s sustainability reporting and initiatives.

Required profile

• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proactive attitude with a focus on quality and brand standards.
• Ability to work collaboratively across departments and with external partners.

Required skills

• Proficiency in standard office software (e.g., word processing, spreadsheets, presentation tools).
• Experience with project‑management or onboarding tools is a plus.