Patient Support Coordinator

About the role

The Patient Support Coordinator will provide telephone support and guidance to patients regarding hospitalization, medication, disease management and other health services.

Key responsibilities

• Telephone support, patient service and guidance on hospitalization, medication, disease management and drug administration.
• Scheduling visits and sending medicines and consumables according to company procedures.
• Conducting reminders, patient satisfaction surveys and other outbound calls.
• Managing pharmacovigilance reports, including adverse events and product complaints.
• Coordinating and communicating with other company departments.
• Data entry in the information system.

Required profile

• Degree of AEI/ATEI/IEK of Health Professionals or related professions.
• Previous experience in a relevant field.
• Experience with information systems such as ERP and CRM.
• Excellent working knowledge of Microsoft Office.
• Good knowledge of English.
• Native-level proficiency in Greek.

Required skills

• ERP systems
• CRM systems
• Microsoft Office

What we offer

• Continuous training
• Opportunities for professional development
• Excellent working environment