Operations Support Agent

About the role

As an Operations Support Agent you will ensure urgent packages reach the right destination on time, handle customer inquiries, investigate failed shipments, and maintain accurate data in FedEx’s tracking system while collaborating closely with your team and managers.

Key responsibilities

• Ensure customers' urgent packages are delivered to the correct location on schedule.
• Answer incoming calls regarding shipment collection requests and delivery inquiries.
• Check and investigate failed shipment deliveries or collections, prioritising and reallocating them for next‑day delivery.
• Enter shipment data into the in‑house tracking system.
• Maintain clear communication and collaboration with team members, managers, and other operations stations.
• Follow FedEx processes, procedures, controls and regulatory requirements.

Required profile

• Good communication and social skills.
• Ability to work in a fast‑paced environment with strict timelines.
• Effective time‑management with strong attention to detail.

What we offer

• Attractive compensation package.
• Group Insurance Plan.
• Meal cards.
• Transportation allowance and shuttle bus for employees.
• Training and on‑the‑job learning opportunities.
• Extensive learning resources and tuition assistance program.
• Employee Assistance Program for you and your family.
• Employee reduced‑rate shipping and great career opportunities.