Operations Excellence Senior Manager

About the role

efood, part of the Delivery Hero Group, is looking for an Operations Excellence Senior Manager to own the operational backbone of its operations. You will lead the strategy, automation and governance of tools, processes and policies across the Operations department, working with local teams (Tech, Commercial, Finance, Legal) and central Delivery Hero functions.

Key responsibilities

• Define and prioritise the roadmap for Operations tools and process governance, balancing needs, capacity, risk and business value
• Own the performance of tools, automation and process governance, including adoption, efficiency, compliance, service quality and cost-saving targets
• Partner with Tech to automate manual workflows and act as the Ops-side Product Owner for internal tooling
• Manage the tools and automation budget and external vendor spend, and recommend investments based on ROI
• Design and maintain standard operating procedures across geographies and verticals
• Ensure local policies meet group standards and local regulations such as GDPR and food safety
• Run root-cause analyses on operational failures and turn them into permanent process fixes
• Lead the team's performance, development, resource allocation, coaching and performance reviews
• Act as the central link between Operations and other departments, drive change rollouts and report on process health and automation impact to senior leadership

Required profile

• 6-9 years in operations, process excellence or business transformation (last-mile delivery or on-demand marketplace preferred)
• Proven track record of full people management and leading end-to-end automation projects at scale
• Fluent in Greek and English

Required skills

• Lean/Six Sigma or equivalent, process mapping and scoping technical and data requirements
• Familiarity with BI tools (e.g. Looker, Tableau) and workflow automation platforms
• Stakeholder management, structured problem solving and clear written documentation

What we offer

• Remuneration package, ticket restaurant card and private medical and life insurance
• Online mental health support and an online training platform
• In-house cafeteria, gym and pension plan
• Global mobility plan and childcare allowance
• Free efood Pro subscription