Night Manager - Luxury Resort

About the role

Mandarin Oriental, Costa Navarino is looking for a Night Manager to join its Front of House team for season 2027. The Night Manager oversees overnight hotel operations as Manager on Duty, handling guest needs, preferences and pre-arrangements in line with the hotel's quality standards, and reporting to the Front of House Manager.

Key responsibilities

• Complete overnight operational tasks accurately and on time according to procedures and hotel standards.
• Carry out the Night Audit: end-of-day processing, verification of financial transactions, cashiering, system closing and required reports.
• Act as Manager on Duty, taking overall responsibility for overnight operations and guest safety.
• Assist guests on arrival and departure and respond to guest requests with the colleagues on duty.
• Handle guest complaints promptly and professionally, with follow-up where needed.
• Master general Front Office and Guest Experience tasks when required during the night shift.
• Hand over overnight incidents, guest feedback and outstanding issues to management and the relevant departments.

Required profile

• Valid EU passport or Hellenic residence permit.
• Experience in the luxury hospitality industry in a similar position.
• Proficiency in English and Greek; an additional language is preferred.
• Driving licence required.

Required skills

• Good computer skills.
• HMS, Alliant or Alice knowledge is preferred.

What we offer

• Learning and development programmes.
• MOstay programme with complimentary nights and discounted rates.
• Health benefits and wellness programmes.
• Accommodation and linen laundry, uniform and laundry, three meals a day at the colleague restaurant.
• Private medical insurance and task-force opportunities within the group.