Lithuanian Customer Support Agent

About the role

Cross Border Talents is looking for Lithuanian speakers to work as customer support agents in Athens, Greece. You will handle consumer inquiries by phone, keep accurate records of them and help resolve complaints.

Key responsibilities

• Respond to and record consumer inquiries and questions received via free phone lines
• Maintain accurate data on inquiries, questions and feedback in the customer service database
• Make sure client complaints are handled and logged according to the complaints escalation policy
• Answer and resolve support calls and emails within the agreed SLAs and log them appropriately
• Troubleshoot using open questions, support documents and system training
• Give recommendations for common problems and frequently asked questions

Required profile

• High school diploma or higher
• Native or fluent Lithuanian
• Good level of English, C1
• Writing speed of 20 words per minute

Required skills

• Active listening
• Good problem solving skills
• Strong troubleshooting skills

What we offer

• Paid travel expenses
• Health coverage and private health care
• Attractive salary with a performance bonus
• 40-hour week, 8 hours per day, 5 days a week