Key Account Manager – Merchant Business

About the role

tbi is looking for a proactive Key Account Manager to own and grow a portfolio of e‑commerce and physical retail merchants. You will combine strong relationships, data‑driven insights and commercial thinking to create value for merchants, their customers and tbi.

Key responsibilities

• Own and develop a portfolio of merchant partners across online and offline channels.
• Identify how tbi’s financing solutions can increase sales, conversion rates and customer acquisition.
• Influence key performance metrics such as financing volume, basket size, and revenue growth.
• Seek new growth opportunities through better placement, new financing propositions, campaigns, and omnichannel activation.
• Test and scale promotional financing campaigns and customer journeys.
• Build deep, long‑term relationships with merchants, from operational contacts to senior decision‑makers.
• Gather market intelligence on competitors, merchant needs and consumer behavior and share insights with product, marketing and commercial teams.
• Collaborate with product, risk, operations and tech teams to turn opportunities into reality.
• Stay up‑to‑date with trends in retail, e‑commerce, payments and consumer finance and continuously look for ways to expand partnerships.

Required profile

• Proven track record in Key Account Management, Partnerships, Business Development or Sales, preferably in fintech, payments, e‑commerce, retail or consumer finance.
• Commercially minded with strong analytical abilities; comfortable interpreting data and turning insights into action.
• Deep understanding of e‑commerce and physical retail mechanics such as checkout, conversion, basket size and financing impact.
• Excellent communication and negotiation skills, able to engage both day‑to‑day contacts and senior executives.
• Curious about customers, merchants, competitors and technology, always seeking the next opportunity.
• Ownership mindset – proactive in solving problems and driving solutions.
• Degree in Business, Finance, Marketing or a related field is useful but not mandatory.