Junior IT Help Desk Technician

About the role

TP Greece is seeking Junior IT Help Desk Technicians to work on‑site in Athens. The role involves supporting the company’s departments, liaising with core IT teams and keeping systems up‑to‑date with the latest software updates.

Key responsibilities

• Address critical hardware and software issues promptly to ensure maximum uptime.
• Perform vulnerability patching, installations, configurations and respond to end‑user needs.
• Manage time and priorities to deliver projects on schedule and communicate issues proactively.
• Coordinate projects between clients, departments and the IT team.

Required profile

• At least 1 year of relevant experience, preferably in a corporate environment.
• Ability to set up, configure and maintain workstations.
• Basic networking knowledge and familiarity with Windows or macOS operating systems.
• Excellent communication skills and proficiency in written and spoken English.
• Punctuality, professionalism and flexibility in working hours.
• Experience with ticketing systems, Avaya, Ivanti and VMware Horizon is a plus.

Required skills

• Windows operating system
• macOS operating system
• Basic networking
• Ticketing systems (e.g., Ivanti)
• Avaya communication platform
• VMware Horizon virtualization