IT Help Desk Technician

About the role

We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. An excellent technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. He or she must also be customer‑oriented and patient when dealing with all company users.

Key responsibilities

• Participate in first‑level support via Helpdesk ticketing system, telephone or email and ensure timely resolution.
• Troubleshoot and diagnose problems remotely and on‑premise, including hardware, software and network issues.
• Install, configure and maintain computer hardware and software according to specifications.
• Provide user orientation and guidance on operating software and equipment.
• Organise and schedule upgrades and maintenance activities.
• Identify equipment shortcomings and suggest procedural improvements.

Required profile

• Degree in Information Technology or a related field.
• Hands‑on experience with Microsoft technologies (Windows 10/11, Microsoft 365, Active Directory, Azure AD, Exchange Online).
• Proven experience as a Help Desk technician or in a similar customer‑support role.
• Strong working knowledge of computer hardware, software and networking.
• Ability to diagnose and resolve basic technical issues.
• Customer‑oriented attitude and calm demeanor.
• Excellent communication skills.

Required skills

• Windows 10/11
• Microsoft 365
• Active Directory
• Microsoft Entra ID (Azure AD)
• Exchange Online
• Hardware troubleshooting
• Software installation and configuration
• Network troubleshooting
• Dialer systems (nice to have)
• SIP telephony (nice to have)
• CRM platforms (nice to have)

What we offer

• Competitive remuneration package
• Private medical insurance
• A team eager to provide the best possible solutions for clients
• Formal training and development of your skills
• Commitment to your professional and personal success