IT Business Analyst

About the role

Cepal Hellas Financial Services is looking for an IT Business Analyst in Athens. The role acts as a liaison between business users, operations teams and IT support teams on the company's systems, workflows, tools and automations, taking part in designing, evaluating and monitoring business processes together with business teams.

Key responsibilities

• Act as a bridge between business areas and technical teams, analysing complex business problems to be solved with automated systems
• Identify and analyse required changes, prepare specifications and supporting documentation, and communicate them to developers and third parties
• Develop test plan components and test scripts, and support UAT execution
• Support the platforms and help design new products and implementations
• Guide end-users on business and technical processes and drive continuous improvement
• Work with the QA team to verify and optimise process execution
• Own the design, evaluation, documentation and maintenance of business processes
• Gather and monitor business requests and contribute to request management planning

Required profile

• Bachelor's degree in Business, IT, Engineering or a related field
• 2 years of business analysis experience in recoveries/collections processes
• Knowledge of Qualco/Arotron/Profits/Thesis systems is an asset
• Excellent verbal and written communication in Greek and English

Required skills

• Business and technical analysis, requirements elicitation, documentation and stakeholder management
• Data analysis and SQL (an asset)
• Business process management, process mapping and process optimisation
• Project management and systems development methods such as Agile
• Microsoft Office and MS Visio

What we offer

• Competitive salary, annual performance bonuses and a monthly meal allowance via a ticket restaurant card
• Private medical insurance for you and your family
• Monthly allowance for early education and coverage of expenses for children with neurodiversity or disabilities
• Hybrid work model with flexible remote work
• Modern offices, e-learning platforms and professional development programmes
• Wellbeing, ESG and volunteering initiatives